SHIPPING & RETURNS
Shipping Policy
Shipping is calculated based on location when inputted for delivery - we use this to calculate what we charge which varies based on product weight, size & distance. For most products shipping in Australia we try our best to offer free shipping with exceptions at our discretion for weight & size of products or delicate handling, the cost of which will be reflected in an invoice.
The same principle applies with international shipping - where of course shipping can vary widely based on a multitude of international factors such as country customs, restrictions, taxes, costs etc. If there is any doubts - shipping possibilities & costs must be confirmed with us via email, text or call & an invoice will confirm pricing. We strive to accomodate & make the process as seamless as possible for customers worldwide.
Return & Exchange Policy
Our return policy depends on the products ordered, where typically (subject to our exception*) if a product is fitted, damaged or tampered with by a customer the return, refund & any warranties are void.
Fitment of products must be ensured by the customer - our guide to fitment applications is only to the best of our knowledge. We may cover incorrect fitment - subject to product wear & tear & packaging arrangements - just give us a call. Return shipping of any products must also be covered by the customer & the packaging & contents must be undamaged.
For parts such as turbochargers & injectors, installation must be performed by a qualified technician & all necessary processes followed as per manufacturer recommendations. For things like engine rebuilds - oil / fuel quality & feed lines must be kept clean - & filters changed & steps taken to prevent contamination & foreign ingress or resulting damage will not be covered as this is not a result of the products being defective, but due to installation error.
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Simple* returns such as incorrect ordering are accepted & must be made within 30 days & return shipping covered by the customer - a restocking fee may be charged depending on stock.